Services built for growing businesses
Whether you need a complete operational overhaul, ISO 9001 or 27001 readiness support, or help with a specific challenge, we have the expertise to get you from chaos to clarity.
What we do
From quick audits to embedded support, we have options for every stage of growth.
Process Mapping
See how work actually flows
- Clear visual documentation of core business processes
- Identified bottlenecks, redundancies, and failure points
- Prioritised list of improvement opportunities
Best for: Businesses experiencing growing pains, teams that don't understand each other's work, or leadership wanting visibility into operations.
Systems Design
Build the operating system your business needs
- Clear role definitions and responsibility matrices
- Defined meeting rhythms and communication structures
- Documented decision-making frameworks
Best for: Scaleups preparing for rapid growth, businesses feeling the limits of informal ways of working, or teams struggling with accountability.
Tool Implementation
Get your tools working together
- Reduced app sprawl and tool redundancy
- Connected systems with reliable data flow
- Single sources of truth for key business data
Best for: Businesses drowning in disconnected apps, teams struggling with tool adoption, or operations leaders who know there must be a better way.
Team Alignment
Get everyone on the same page
- Clearly articulated and shared team goals
- Explicit norms and ways of working
- Improved cross-functional collaboration
Best for: Teams experiencing friction or siloing, leadership teams lacking clarity, or businesses integrating after acquisitions or rapid hiring.
Operations Audit
Understand where you really are
- Objective assessment of operational maturity
- Clear understanding of strengths and weaknesses
- Prioritised roadmap for improvement
Best for: New operations leaders assessing their function, founders wanting an honest external perspective, or businesses preparing for fundraising or exit.
Fractional COO
Operational leadership, scaled to your needs
- Strategic operational leadership without full-time cost
- Systematic improvement of business operations
- Development of internal operational capabilities
Best for: Funded startups without a COO, founders overwhelmed by operations, or businesses needing senior ops expertise during a transition.
ISO 9001 Readiness
Build a quality management system that passes the audit
- Documented QMS aligned to ISO 9001:2015 requirements
- Gap assessment and prioritised readiness roadmap
- Process documentation and SOPs that actually get used
Best for: SMEs seeking ISO 9001 certification, businesses winning contracts that require quality accreditation, or organisations wanting to reduce recurring quality issues.
ISO 27001 Readiness
Build an information security management system that holds up
- ISMS scoped and documented to ISO 27001:2022 requirements
- Information security risk assessment and treatment plan
- Statement of Applicability (SoA) covering all Annex A controls
Best for: SMEs handling sensitive client data, businesses required to demonstrate security by enterprise customers, or organisations preparing for ISO 27001 certification.
ISO + Operations (Combined)
Achieve 9001 and 27001 readiness together - efficiently
- Integrated QMS and ISMS built on shared foundations
- Reduced duplication across documentation and audit activities
- Single internal audit programme covering both standards
Best for: Businesses pursuing both ISO 9001 and ISO 27001, organisations that want to avoid duplicate systems, or teams with limited capacity who need an efficient path to dual readiness.
ISO 9001 & 27001 readiness
Practical implementation support for growing businesses pursuing quality and information security certification - without the bureaucracy.
ISO 9001 Readiness
Build a Quality Management System that passes the audit
Gap assessment, QMS documentation, internal audit training, and pre-certification review - aligned to how your business actually operates.
- ISO 9001:2015 gap assessment and readiness roadmap
- Quality Manual and SOP library your team will actually use
- Internal audit programme and management review pack
ISO 27001 Readiness
Build an Information Security Management System that holds up
Risk assessment, Statement of Applicability, Annex A controls, and pre-certification review - proportionate to your size and operations.
- ISO 27001:2022 gap assessment and ISMS scope document
- Risk register, SoA, and information security policy suite
- Internal audit programme and pre-certification review
ISO + Operations (Combined)
Pursue both certifications together - efficiently
Both standards share the same High Level Structure. We build shared foundations once and implement both in parallel, reducing time, cost, and documentation overhead.
- Integrated management system covering both QMS and ISMS
- Single internal audit programme and management review
- ~25% faster to dual readiness than sequential engagements
ISO readiness and operational systems work together. Businesses with well-documented processes and clear accountability find the path to certification significantly smoother. Our Business Analysis & Systems work builds exactly that foundation.
Clear pricing, clear outcomes
No hourly billing, no surprise invoices. Pick the package that fits your needs.
Starter Audit
A focused review of your operations to identify quick wins and priority improvements.
1-2 weeks
What's included
- Stakeholder interviews (up to 5)
- Process documentation review
- Tool stack assessment
- Written audit report
- Prioritised recommendations
- 60-min findings presentation
Delivery Sprint
Hands-on implementation of a specific process or system improvement.
4-6 weeks
What's included
- Everything in Starter Audit
- Process design & documentation
- Tool configuration & setup
- Team training sessions
- Implementation support
- 30-day post-launch check-in
Fractional BA
Ongoing business analysis and operational leadership embedded in your team.
3-month minimum
What's included
- 2 days per week embedded
- Continuous process improvement
- Project management support
- Stakeholder management
- Tool implementation & training
- Monthly progress reports
Need something custom? We're happy to scope bespoke engagements.
How every engagement works
No matter which package you choose, we follow a structured approach designed to deliver lasting results-not just deliverables.
Discovery
We listen first. Stakeholder interviews, process observation, and data analysis to understand how things really work.
Design
We create practical solutions tailored to your context- new processes, better tools, clearer structures.
Deliver
We implement alongside your team, not in isolation. Real change happens through collaboration and iteration.
Embed
We make sure improvements stick with documentation, training, and follow-up support.
Every engagement includes:
- Documentation
Process maps, SOPs, and guides your team can reference
- Training
Hands-on sessions so your team can maintain what we build
- Post-launch support
Check-ins to ensure changes stick and iterate as needed
- Direct access
Work with senior consultants, not junior analysts
Common questions
Got another question? Get in touch
How do I know which package is right for us?
Start with a discovery call-it's free and we'll give you an honest assessment. If you're not sure where your problems are, the Starter Audit is perfect. If you know what needs fixing, the Delivery Sprint gets it done. If you need ongoing support, Fractional BA gives you a dedicated resource.
Can you work with our existing tools?
Absolutely. We're tool-agnostic and work with whatever you're already using-Notion, Monday, Asana, Jira, Slack, Teams, Google Workspace, you name it. We'll help you get more from what you have before recommending anything new.
What industries do you specialise in?
We work across sectors-tech, professional services, healthcare, retail, creative agencies. What unites our clients isn't industry; it's stage. We specialise in growing businesses (15-200 people) facing operational complexity for the first time.
Do you work remotely?
Yes, most of our work is done remotely. We're set up for effective distributed collaboration and have clients across the UK. For certain projects, particularly at the start, we may spend time on-site to build relationships and understand your context.
What happens after the engagement ends?
Every engagement includes documentation, training, and handover. We build systems that your team can maintain and improve without us. That said, many clients continue with retainer support for ongoing improvements.
How quickly can you start?
Typically within 1-2 weeks of signing. For urgent needs, we may be able to start sooner-just let us know your timeline during the discovery call.
Ready to bring order to your operations?
Book a free 30-minute discovery call. We'll discuss your challenges and help you choose the right approach-no pressure.